RSW Named Top Airport for Passenger Satisfaction

There’s more good news about coming to Southwest Florida, and this one applies whether you’re a local or a visitor. It seems flying in and out of Southwest Florida International Airport is a high-flying experience. According to a just released 2018 North America Airport Satisfaction Study from J.D. Power, RSW is tops when it comes to passenger satisfaction. The airport takes the overall number three spot for the category of medium airports. RSW received a score of 810 for the year, also ranking it the very best for the entire State of Florida in traveler satisfaction. The score additionally puts it higher than average scores in all three different airport categories. This is the 13th year for the study, which takes a look at overall traveler satisfaction with airports across North America. Broken up into the categories of mega, large and medium-sized airports, the study looks at satisfaction with baggage claim and baggage check, security check, terminal facilities, plus retail, beverage and food. In addition, it also looks at satisfaction when it comes to actual terminal facilities and accessibility. The latest ranking comes on the heels of another survey, this one from Money Magazine. The magazine looked at 80 of the busiest commercial airports in the country, and then ranked them by taking into account a number of different customer experience scores. As far as the nation’s 15 best airports, RSW took the number nine spot. The magazine notes about 80-percent of arrivals are on time and that 18 restaurants can be found throughout the airport. RSW first opened in the 1980s and now serves an estimated eight million passengers a year in a five-county area. The Fort Myers based airport offers non-stop service in North America, as well as some international service, offering up convenience for area residents while also bringing in an endless supply of visitors to experience the beauty of Southwest Florida.